HiPets Privacy Policy
This Privacy Notice describes how hiPets LTD. and our affiliates (collectively, “hiPets ,” “we,”
and “us”) collect, use, disclose, transfer, store, retain or otherwise process your information
when you (whether you are a person acting as a sole proprietor or on behalf of another
business entity) apply or sign up for a HiPets account and other services through hiPet’s
website or applications (collectively, “Services”).
This Privacy Notice applies to information collected in connection with your access to and
use of our Services. Please read this Privacy Notice carefully.
By continuing to interact and use our Services directly or indirectly, you are consenting to the
practices, policies described in this Privacy Notice.
Our Privacy Notice explains:
● Information we collect about you
● Information we may collect about your customers
● Sources of information we collect about you
● How we use your information
● When and with whom we share your information
● Cookies and other similar automated technologies
● Third-Party analytics services
● Online tracking and interested based advertising
● How long we keep your information
● Your choices
● Online behavioral or interest base advertising
● Rights of California Residents
● Rights of EU Residents
● Children's personal information
● Storage and processing
● Changes to this Privacy Notice
● How to contact us
INFORMATION WE COLLECT ABOUT YOU
We use your data to develop and insure hiPets’ products and services work better for you
and for others. This describes what data we collect about you (which can vary depending on
jurisdiction).
INFORMATION YOU PROVIDE / PERMISSION TO USE YOUR CONTENT
HiPets uses data you input into our system when you open, register and use a HiPets
account. Examples include but are not limited to; email addresses or phone numbers,
information that identifies who you are, transaction information and any other data you give
us. HiPets will never sell its user content/contact information nor allow anyone to advertise to
any businesses/users other than those you have provided explicit consent. For example, if
you book or register with a HiPets Business Account, you consent to receiving
communications from that Business Account such as marketing information or appointment
reminders. We may use Your Content in a number of different ways, including displaying it
on the Site, reformatting it, incorporating it into other works, creating derivative works from it,
promoting it, distributing it and allowing others to do the same in connection with their own
websites and media platforms (collectively, "Other Media"). As such, You hereby grant Us a
world-wide, perpetual, non-exclusive, royalty-free, assignable, sub-licensable, transferable
rights to use Your Content for any purpose.
"Content" means text, images, photos, audio, video and all other forms of data or
communication. "Your Content" means Content that You submit or transmit to or through the
Site, such as ratings, reviews, compliments, invitations, and information that You display as
part of Your account profile. "User Content" means Content that Users submit or transmit to
or through the Site.
Please review the User Agreement
We collect information you provide when you:
● Make a request to receive information about HiPets or our services/products.
● Apply or sign up for a HiPets account or other Services.
● Go through our identity or account verification process, authenticate into your
account, communicate with us, answer our surveys, upload content, or otherwise
interact with the Services.
Specifically, we collect (and/or have collected during at least the 12-month period preceding
the effective date of this Privacy Notice) the following categories of information:
● Financial information, such as bank account information and payment card numbers;
● Transaction information, such as information about when and where payment
transactions occur, the names of the transacting parties, a description of the
transactions, the payment or transfer amounts, billing and shipping information, and
the devices and payment methods used to complete the transactions.
● Other Information You Provide, such as information that you voluntarily provide to us,
including images you upload to the HiPets Services, your survey responses;
participation in contests, promotions, or other prospective seller marketing forms or
devices; suggestions for improvements; referrals; or any other actions you perform
on the Services.
● Internet or other electronic network activity information, which includes information
about how you use and interact with our Services, including your access time, “log-in”
and “log-out” information, browser type and language, the domain name of your
internet service provider, other attributes about your browser, any specific page you
visit on our platform, content you view, features you use, the date and time of your
use of the Services, your search terms, and the website you visited before you visited
or used the Services;
● Online identifiers (e.g., information you use to log in to your account), Internet
Protocol (“IP”) address, and unique personal identifiers (including device identifier;
cookies, beacons, pixel tags, mobile ad identifiers and similar technology; customer
number; unique alias, and other identifiers);
● Professional or employment-related information, such as information you provide
about your business (e.g., appointments, staffing availability, and contact data) and
your employees (e.g., job titles, payroll information, and hours worked and other
timecard data);
● Inferences drawn from any of the information above to create a profile about you that
may reflect, for example, your preferences, characteristics, and behavior, including
for account security purposes or to enhance our Services to you.
● Identification Information, such as:
● Name, email address, postal address, signature, and phone number;
● FEIN, driver's license number, Social Security number, Taxpayer Identification
number, or other government-issued identification number;
INFORMATION WE MAY COLLECT ABOUT YOUR CUSTOMERS
We also obtain information about your customers on your behalf when they transact with
you. We call this information Your Customers' Data. We collect Your Customers' Data when
they transact with you through your use of HiPets products, for instance when they make a
payment at your establishment, or schedule an appointment, or receive an invoice from you.
The Customer Data we collect will vary depending on how you use our products and
services and which products and services you use. Your Customers' Data may include:
● Device Information. Information about Your Customer's device, including hardware
model, operating system and version, device name, unique device identifier, mobile
network information, and information about the device's interaction with our Services.
● Financial Information. Bank account and payment card numbers.
● Identification Information. Your Customers' name; email address; mailing address;
phone number; government-issued identification; or other historical, contact, and
demographic information, and signature.
● Location Information. The location of Your Customer's device depending on how they
pay.
● Transaction Information. When Your Customers use HiPets to make or record
payments to you, we collect information about when and where the transactions
occur, the names of the transacting parties, a description of the transactions which
may include item-level data, the payment or transfer amounts, billing and shipping
information, and the devices and payment methods used to complete the
transactions.
● Use Information. Information about how Your Customers transact with you using our
Services, including access time, “log-in” and “log-out” information, browser type and
language, country and language setting on your device, IP address, the domain
name of Your Customer's Internet service provider, other attributes about Your
Customer's browser, mobile device and operating system, features Your Customer
uses, and the date and time of use of the Services.
● Other Information You or Your Customers Provide. Information that Your Customers
voluntarily provide you, or that you input into HiPets systems about your Customers.
For example, survey responses; participation in contests, promotions, or other
prospective seller marketing forms or devices; suggestions for improvements; notes
you take about your customers, or any other actions performed when they transact
with you using HiPets .
INFORMATION YOUR CUSTOMERS MAY PROVIDE HIPETS
● Identification information. Your customers' name, email address, or telephone
number, which we link to a tokenized version of their payment card number. Privacy
laws that apply in certain places, like California, treat “businesses” and “service
providers” differently. Under those laws, a business is the company that decides why
and how to process personal information. A service provider processes personal
information on behalf of a business in order to provide services. When HiPets
processes Your Customers' Data, we generally act as your service provider. In select
cases, however, we may act as a business when we process Your Customers' Data.
For example, we act as a business when we use Your Customers' Data to send Your
Customers digital receipts directly from HiPets, or when we allow you to use
Customer Directory or HiPets Marketing to contact your buyer using a masked email
address that gets routed to them via HiPets.
SOURCES OF INFORMATION WE COLLECT ABOUT YOU
Provided by you and the sources listed below
We collect (and/or have collected during at least the 12-month period preceding the effective
date of this Privacy Notice) information about you from the following categories of sources:
● You directly, when you submit information to us or allow us to access information
about you;
● Your devices and applications when you interact with our website or use our
Services;
● Our group companies and affiliates;
● Other sources, including:
● Social media networks;
● Online advertising companies;
● Service providers who help us with third-party identity verification, credit confirmation
and fraud detection;
● Credit bureaus and financial institutions;
● Mailing list providers; and
● Publicly available sources (such as public records of criminal convictions and arrest
records).
HOW WE USE YOUR INFORMATION
We use your data to do things like make sure the product offerings work, help you log in to
your account, verify who you are, secure your data, fight fraud, follow the law, enforce our
agreements, figure out what new products we can develop, and market products to you that
we think could make it easier for you to run your business.
We may collect, use and share (or have collected, used or shared during at least the
12-month period preceding the effective date of this Privacy Notice), information about you
for the following reasons:
Performing, improving and developing our services
● Delivering the information and support you request, including technical notices,
security alerts, and support and administrative messages such as to resolve
disputes, collect fees, and provide assistance for problems with our Services or your
HiPets account;
● Determining what or whether the Services are available in your country;
● Developing new products and services;
● Displaying your historical transaction or appointment information;
● Improving, personalizing, and facilitating your use of our Services;
● Processing or recording payment transactions or money transfers;
● Providing, maintaining and improving our Services, including our website; and
● Otherwise providing you with the HiPets products and features you choose to use.
COMMUNICATING WITH YOU ABOUT OUR SERVICES
● Sending you surveys and getting your feedback about our Services.
● Providing information about and promoting our Services and third-party services to
you.
● Sending you information we think you may find useful or which you have requested
from us about our products and services.
PROTECTING OUR SERVICES AND MAINTAINING A TRUSTED ENVIRONMENT
● Conducting investigations, complying with and enforcing applicable laws, regulations,
legal requirements and industry standards, and responding to lawful requests for
information from the government or to valid legal process;
● Contacting you to resolve disputes, collect fees, and help you with our Services;
● Debugging to identify and fix errors that impair how our Services function;
● Making sure you follow our USER PARTICIPATION AGREEMENT or applicable
agreements or policies;
● Investigating, detecting, preventing, recovering from or reporting fraud,
misrepresentations, security breaches or incidents, other potentially prohibited,
malicious, or illegal activities, or to otherwise help protect your account;
● Protecting your, our, our customers', or your customers' rights or property, or the
security or integrity of our Services;
● Verifying or maintaining the quality and safety of our Services; and
● Verifying your identity
ADVERTISING AND MARKETING
● Marketing our Services to you; and
● Communicating with you about opportunities, products, services, contests,
promotions, discounts, incentives, surveys, and rewards offered by us and select
partners.
● If we send you marketing emails, each email will have instructions on how you can
“opt out” of getting future marketing from us.
WHEN AND WITH WHOM WE SHARE YOUR INFORMATION
We may share the personal information described “Information we collect about you” section
with the following categories of service providers and third parties:
WITH OTHER USERS OF OUR SERVICES WITH WHOM YOU INTERACT
● With other users of our Services with whom you interact through your own use of our
Services. For example, we may share information with your customers when you
make or accept a payment, appointment, or money transfer using our Services.
WITH OUR AFFILIATES AND GROUP COMPANIES
● With our group companies and corporate affiliates, for the reasons outlined above.
For example, we may share your information internally to understand how you
engage with HiPets company products to help make our Services better for you and
for everyone, and to help us build Services tailored to your preferences.
WITH OUR SERVICE PROVIDERS
● With service providers who help us provide, maintain, and improve our Services
(e.g., vendors who help us with fraud prevention, identity verification, and fee
collection services), as well as financial institutions, payment networks, payment card
associations, credit bureaus, partners and other entities that help us provide the
Services;
● With service providers that help us run our advertising campaigns, contests, special
offers, or other events or activities.
WITH YOUR CONSENT
● With your consent. For example:
● At your direction or as described at the time you agree to share; or
● When you authorize a third-party application or website to access your information.
AGGREGATED AND ANONYMIZED INFORMATION
● We also may share (within our group of companies or affiliates, or with service
providers or other third parties) aggregated and anonymized information that does
not specifically identify you or any individual user of our Services.
COOKIES AND OTHER SIMILAR TECHNOLOGIES
Digital cookies and similar technologies help us make our services better to use by doing
things like recognizing when you've signed in, analyzing how you use our services so we can
make them more useful to you, giving you a more personalized experience, and making our
ads to you work better.
We use these automated technologies to collect your device information, internet activity
information, and inferences as described above. These technologies help us to:
● Remember your information so you do not have to re-enter it;
● Track and understand how you use and interact with our online services and emails;
● Tailor our online services to your preferences;
● Measure how useful and effective our services and communications are to you; and
● Otherwise manage and enhance our products and services.
THIRD-PARTY ADVERTISING AND ANALYTICS
We use other companies as service providers to help us analyze our site, track metrics, and
advertise to you. These service providers generally promised us under contract to keep data
private but have their own policies that you should be aware of:
We may use third-party analytics service providers to help us with our online services, such
as but not limited to Google Analytics or Facebook. The analytics providers that administer
these services use technologies such as cookies, web beacons, and web server logs to help
us analyze how you use our online services.
● To learn more about how Google Analytics use your date please visit
https://marketingplatform.google.com/about/
● To learn more about how Facebook uses your data please visit
https://www.facebook.com/help/325807937506242/ or log on to your Facebook
account and access your settings. To understand more about Facebook advertising
please see here https://www.facebook.com/about/ads.
HOW LONG WE KEEP YOUR INFORMATION
We keep your information as long as you keep using our products and services. After that,
we keep it for as long as we need it to insure business necessities and continue without
interruption.
We generally keep your information as long as reasonably necessary to provide you the
Services or to comply with applicable law. However, even after you deactivate your account,
we can retain copies of information about you and any transactions or Services in which you
may have participated for a period of time that is consistent with applicable law, applicable
statute of limitations or as we believe is reasonably necessary to comply with applicable law,
regulation, legal process, or governmental request, to detect or prevent fraud, to collect fees
owed, to resolve disputes, to address problems with various stakeholders.
LOCATION INFORMATION
In order to provide certain Services, we may request access to location information,
including precise geolocation information collected from your device. If you do not consent to
the collection of this information, certain Services will not function properly, and you will not
be able to use those Services. You can stop our collection of location information at any time
by changing the preferences on your mobile device. If you do so, some of our mobile
applications will no longer function. You also may stop our collection of location information
via mobile application by following the standard uninstall process to remove all HiPets
mobile applications from your device.
PROMOTIONAL COMMUNICATION
You can opt out of receiving promotional email messages from HiPets by either following the
opt-out instructions included in those messages or by logging into your HiPets account and
changing your email notification settings. You may only opt out of promotional text messages
from HiPets by replying STOP.
Opting out of receiving communications may impact your use of the Services. If you decide
to opt out, we may still send you non-promotional (transactional) communications, such as
digital receipts and messages about your account or our ongoing business relations.
RIGHTS OF CALIFORNIA RESIDENTS
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our
users who are California residents to request and obtain from us, once a year and free of
charge, information about categories of personal information (if any) we disclosed to third
parties for direct marketing purposes and the names and addresses of all third parties with
which we shared personal information in the immediately preceding calendar year. If you are
a California resident and would like to make such a request, please submit your request in
writing to us using the contact information provided below.
If you are under 18 years of age, reside in California, and have a registered account with the
Site or our mobile application, you have the right to request removal of unwanted data that
you publicly post on the Site or our mobile application. To request removal of such data,
please contact us using the contact information provided below, and include the email
address associated with your account and a statement that you reside in California. We will
make sure the data is not publicly displayed on the Site or our mobile application, but please
be aware that the data may not be completely or comprehensively removed from our
systems.
Businesses that use HiPets software own and operate their own business entity and may do
certain things differently than us. HiPets business customers and HiPets are independent
third parties, and this Privacy Policy does not apply to the privacy practices of any
independent third-party business user of HiPets services. Certain laws require businesses
meet specific criteria and thresholds before rights are recognized and enforced. Consumers
should review specific polices of all businesses they patron to determine their specific rights
under the context to which it applies.
PRIVACY RIGHTS REGARDING YOUR PERSONAL INFORMATION
This section provides specific information for California residents, as required under
California privacy laws, including the California Consumer Privacy Act (“CCPA”) as well as
other jurisdictions and regulations that allow for individual privacy rights such as the
European Economic Area, including the United Kingdom, and the General Data Protection
Regulation (“GDPR”).
EXPLANATION OF INDIVIDUAL RIGHTS
Right to a Copy/Access or Portability:You may have the right to request, free of charge, a
copy of the specific pieces of Personal Information that we have collected about you in a
readily useable format that allows you to transmit this information to another entity without
hindrance.
Right to Know:You may have the right to request, free of charge, that we provide certain
information about how we have handled your Personal Information, including the categories
of Personal Information collected; categories of sources of Personal Information; business
and/or commercial purposes for collecting your Personal Information; categories of third
parties/with whom we have shared your Personal Information; and whether we sell any
categories of Personal Information to third parties (however, we do not sell your Personal
Information).
Right to Deletion:You may have the right to request deletion of your Personal Information
that we have collected, subject to certain exemptions. Please note that we may need to
retain certain information for record-keeping purposes and/or to complete any transactions
that you began prior to requesting a change or deletion (e.g., when you make a purchase or
enter a promotion, you may not be able to change or delete the Personal Information
provided until after the completion of such purchase or promotion). We may also retain
residual information, such as records to document that your request has been fulfilled.
Right to Non-Discrimination:You may have the right not to receive discriminatory treatment
on the basis of exercising your privacy rights under applicable law.
Right to Correct/Rectify: You may have the right to rectify any incorrect Personal Information
we may hold about you.
Right to Object/Restrict: You may have the right to object to a specific use of your Personal
Information as it is laid out in this Privacy Policy subject to our legitimate business interests.
SUBMITTING A REQUEST
Where applicable law allows for such a right, if you would like to request to access, correct,
object to the use, restrict or delete Personal Information that you have previously provided to
us, or if you would like to request to receive an electronic copy of your Personal Information
for purposes of transmitting it to another company (to the extent this right to data portability
is provided to you by applicable law), you may submit a request through the HiPets Services
themselves or contact us at merchant@HiPets.com
with a subject line "Data Subject Request" OR toll free at Phone. We will respond to your
request consistent with applicable law.
If you are an End User you may, depending on the HiPets Services utilized, be able to
access, correct or request deletion of Personal Information that you have previously
provided to us through your online customer account. These Data Subject Requests and
other rights, including objection, restriction and portability (to the extent this right to data
portability is provided to you by applicable law), can also be made directly to the relevant
Subscriber.
For your protection, we may only implement requests with respect to the Personal
Information associated with the particular email address that you use to send us upon
registering for a HiPets account, and we may need to verify your identity before
implementing your request. Where applicable law allows for an authorized agent to submit
such a request, please contact us at merchant@HiPets.com with a subject line "Data
Subject Request - Agent Request" and someone will be in touch with the agent and the End
User to verify the request. We will try to comply with your request as soon as reasonably
practicable and meet statutory time lines. Moreover, where you are an End User, HiPets may
need to forward your request and refer you to your account with HiPets Customer(s) who
may be better placed to address your request.
If you are under 18 years of age and a user of the HiPets Services under a verifiable HiPets
account or can otherwise be identified, you may also be entitled to ask us to remove content
or information that has been created as part of HiPets Service(s) by submitting a request to
merchant@HiPets.com OR toll free at phone.
If you are an End User of one of our HiPets Business Customer(s) and would no longer like
to be contacted by one of our HiPets Business Customer(s) or would like to request and
exercise any of the rights as set out above in relation to Personal Information held by HiPets
Business Customer(s), please contact them directly.
CHILDREN'S PERSONAL INFORMATION
If you are under 13, please don't use our services. If we collect your data and later learn you
are under 13, we will immediately delete it.
SECURITY
We take security of your data seriously and use best practices to keep your data safe. No
business can ever guarantee hackers won't be able to break into our site(s) however security
and protection of your data is given the highest priority.
We take reasonable measures, including administrative, technical, and physical safeguards,
to protect your information from loss, theft, and misuse, and unauthorized access,
disclosure, alteration, and destruction. Nevertheless, the internet is not a 100% secure
environment, and we cannot guarantee absolute security of the transmission or storage of
your information. We hold information about you both at our own premises and with the
assistance of third-party service providers.
For more information about our security practices, please contact merchant@HiPets.com.
STORAGE AND PROCESSING
We operate in several countries and we (or our service providers) may move your data and
process it various geographical locations.
We may, and we may use third-party service providers to, process and store your
information in the United States, Canada, the European Union, and other countries.
CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice from time to time by posting a revised version and
updating the “Effective Date” above. The revised version will be effective on the “Effective
Date” listed. We will provide you with reasonable prior notice of material changes in how we
use your information, including by email if you have provided one. If you disagree with these
changes, you may cancel your account at any time. If you keep using our Services, you
consent to any amendment of this Privacy Notice.
If you have any questions or concerns regarding our privacy notice, or if you believe our
privacy notice or applicable laws relating to the protection of your personal information have
not been respected, you may file a complaint with our privacy team listed above. We will
respond to let you know when you can expect a further response. We may request additional
details from you regarding your concerns and may need to engage or consult with other
parties in order to investigate and address your issue. We may keep records of your request
and any resolution.
